This document outlines the procedures and conditions governing the process of requesting refunds and returns for products purchased on the www.indiebull.com website. By making a purchase, you agree to adhere to the terms and conditions laid out in this policy. Please carefully read the following information to understand your rights and responsibilities.
1. Refund Policy
a. Scope:
- This Refund Policy applies to all transactions conducted through the Indie Bull website.
b. Eligibility for Refund:
- To be eligible for a refund, the following criteria must be met:
- Refund requests must be submitted within 3 days from the date of delivery.
- The product must be unused, in its original packaging, and in the same condition as received.
- Refund requests should be sent to [indiebullclothing@gmail.com] and include the order number, detailed reason for the refund, and any supporting evidence, such as photographs if applicable.
c. Refund Process:
- Once a refund request is received, our customer support team will review it within 7 business days. The customer will be notified of the decision, and if approved, the refund will be processed using the original payment method. Allow at max 28 business days for the refunded amount to reflect in your account.
d. Refund Method:
- Approved refunds will be processed using the same payment method used for the original purchase. In cases where the original payment method is unavailable, an alternative method will be agreed upon between the customer and Indie Bull.
2. Return Policy
a. Scope:
- This Return Policy applies to all products purchased on the www.indiebull.com website.
b. Eligibility for Return:
- Products are eligible for return under the following conditions:
- The return request is submitted within 3 days from the date of delivery.
- The product is unused, undamaged, and in its original packaging.
- The return is not due to an error on the part of the customer, such as incorrect product selection or size.
- Return requests should be sent to [indiebullclothing@gmail.com] and include the order number, detailed reason for the return, and any necessary supporting documentation.
c. Return Process:
- Upon receiving a return request, the Indie Bull customer support team will assess its eligibility within 7 business days. If approved, customers will be provided with instructions on how to proceed with the return. It is the customer's responsibility to ensure the safe return of the product.
d. Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to an error on the part of Indie Bull or a defective product. Indie Bull recommends using a trackable shipping service to ensure the safe return of the product.
e. Refund or Exchange:
- After receiving the returned product and verifying its condition, customers may choose either a refund or an exchange for an item of equal or lesser value. If the customer chooses an exchange and there is a price difference, the customer is responsible for covering the additional cost or will be refunded the difference.
3. Exceptions
a. Customized or Personalized Items:
- Refunds or returns for customized or personalized items are only accepted in cases of defects or errors attributable to Indie Bull.
b. Final Sale Items:
- Certain items marked as "Final Sale" are not eligible for return or refund. Please review the product description carefully before making a final sale purchase.
4. Contact Information
a. Contact Us:
5. Modification of Policy
a. Policy Amendments:
- Indie Bull reserves the right to modify this Refund and Return Policy at its discretion. Changes will be effective immediately upon posting on the website. Customers are encouraged to review the policy periodically.
6. Limitation of Liability
a. No Liability for Consequential Damages:
- Indie Bull shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use or inability to use our services.
b. Maximum Liability:
- In any event, the maximum liability of Indie Bull for any claim arising under this Refund and Return Policy shall not exceed the total amount paid by the customer for the product in question.
7. Governing Law and Dispute Resolution
a. Governing Law:
- This Refund and Return Policy is governed by the laws of [Jurisdiction]. Any disputes arising under or in connection with this policy shall be resolved in accordance with the laws of [Jurisdiction].
b. Dispute Resolution:
- Any disputes arising out of or related to this Refund and Return Policy will be resolved through binding arbitration in accordance with the rules of the [Arbitration Association], and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
8. Miscellaneous
a. Severability:
- If any provision of this Refund and Return Policy is deemed invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
b. Waiver:
- The failure of Indie Bull to enforce any right or provision in this Refund and Return Policy shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Indie Bull in writing.
By making a purchase on www.indiebull.com, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund and Return Policy. Your continued use of our services implies acceptance of these terms.
Last Updated: [25/11/2023]